Plans that scale with you,
not against you.
No per-seat fees. No per-agent fees. Pick a tier for features and conversation volume — the AI wallet covers usage at cost. Cancel anytime.
Free
For solo founders + side projects
- 1,000 conversations / month
- 1 channel (WhatsApp or web chat)
- 1 AI agent + 1 staff member
- Unlimited contacts & products
- Shopify / Woo / Salla / TikTok sync
- $5 of AI credit to start
- Community support
Growth
For growing businesses with real volume
- 5,000 conversations / month
- All channels (WA · IG · Messenger · Email · Web)
- Unlimited AI agents — no seat caps
- Unlimited team members
- Tiered AI routing (Claude + GPT)
- Marketing broadcasts + Meta templates
- Catalog variants + discounts + loyalty
- Appointments + recurring series
- Forms + landing pages
- Multi-currency reports
- Self-learning knowledge base
Scale
For multi-location + B2B operators
- Everything in Growth, plus:
- Unlimited conversations
- Unlimited locations / branches
- API access + custom webhooks
- Real-time WebSocket events
- B2B quotes + customer tiers + NET terms
- ERP sync (Business Central · SAP B1 · Odoo)
- Bulk import + CSV export
- Dedicated success manager
- 99.9% uptime SLA
- Real-time WebSocket events
- Bulk import + CSV export
- Dedicated success manager
- 99.9% uptime SLA
Enterprise
For brands with custom needs
- Everything in Scale, plus:
- Custom contract + 99.99% SLA
- Self-hosted / on-prem option
- White-label branding (your logo, your domain)
- SSO (SAML, Azure AD, Okta)
- Custom roles + audit logs
- Private model deployments
- Volume AI pricing (50%+ off list)
- Dedicated infrastructure
- Migration assistance
- 24/7 phone + Slack support
Compare
Half the price. Twice the features.
| Feature | Merchconvo Growth $49.00 | Intercom $74.00/mo | Trengo $25.00/seat | Wati $79.00/mo | respond.io $79.00/user |
|---|---|---|---|---|---|
| Per-seat pricing | Never | Per seat | Per seat | 5-seat cap | Per seat |
| All channels (WA+IG+FB+Email) | Pro+ only | WA only | |||
| AI replies (Claude + GPT) | Included | $0.99/resolution | Limited | Add-on | Add-on |
| B2B quotes + tiers | |||||
| Product catalog + cart | |||||
| Multi-location reports | Custom only | ||||
| ERP sync (BC / SAP / Odoo) | |||||
| Multi-currency FX | |||||
| Arabic UI + RTL | Partial | Partial | Partial | ||
| Click-to-WA landing pages | |||||
| Loyalty program |
AI & broadcasts
Usage you can predict.
Every plan includes wallet credit. Beyond that, we meter at near-cost — no opaque markup. Top up anytime; the AI never silently stops working.
Standard AI reply
Claude Haiku / GPT-4o-mini — used for greetings, FAQs, simple orders.
Elevated AI reply
Claude Opus / GPT-4o — auto-upgrades on refunds, escalations, complex B2B quoting.
WhatsApp marketing send
Approved Meta template sent to a contact. Covers Meta's per-conversation fee.
AI image generation
Fal.ai flux/schnell — used for marketing creatives and ad banners.
Voice transcription
OpenAI Whisper. Customers send a voice note → AI transcribes + replies.
How the wallet works
Your plan auto-tops your wallet each month. Heavy month? Top up the difference. Light month? The credit rolls over.